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Customer Success Manager – EHS (Arabic Speaking)

Customer Success Manager – EHS (Arabic Speaking)

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  • Permanent
  • Dubai
  • 240000 – 360000/Year USD / Year

KinFitz & Co.

Are you ready to take on a key role in driving digital learning adoption and maximizing effectiveness in the Oil and Gas sector?
  
Join a leading digital learning platform provider and be part of a team that ensures seamless integration and utilization of advanced learning solutions to drive safety and operational efficiencies.
  
What’s in it for you?

  • Collaborate closely with a major Oil and Gas client to enhance user engagement and knowledge retention.
  • Be the primary contact and lead onboarding engagement, ensuring customer satisfaction throughout their journey.
  • Enjoy a competitive salary package and professional development opportunities.

  
What will you be doing?

  • Acting as the primary contact for clients, leading onboarding engagements, and ensuring ongoing product satisfaction.
  • Analyzing learning and business data to identify early wins or issues.
  • Sharing best practices to ensure clients derive maximum value from the platform.
  • Managing and resolving critical situations as the primary interface.
  • Leading face-to-face customer account reviews to ensure alignment with client expectations.
  • Identifying ongoing sales opportunities to achieve expansion targets.
  • Creating case studies and testimonials to build continuous client buy-in.
  • Supporting the sales team by getting stakeholder buy-in during sales opportunities/meetings.
  • Preparing and executing customer order forms for service renewals and up-sells.

  
What do you need?

  • Experience in the Oil and Gas and Energy sector, preferably in a SHEs role.
  • 3+ years of Customer Success or Account Management experience, ideally within a SaaS environment.
  • Strong data interpretation skills and the ability to make actionable recommendations.
  • Excellent communication and organization skills.
  • Ability to define and meet deadlines, work under pressure, and build/maintain productive customer relationships.
  • A self-starter attitude with the ability to prioritize activities and meet key objectives.
  • Strong interpersonal skills and emotional intelligence, with confidence to converse with senior decision-makers.
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Job Overview
Category
Sales Manager
Offered Salary
240000 – 360000/Year
Job Location
Dubai
Job Type
Permanent
Consultant