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Customer Success Manager

Customer Success Manager

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  • Permanent
  • Dubai
  • 144000 – 180000/Year USD / Year

KinFitz & Co.

Ready to drive customer success in the luxury corporate gifting sector?
Join a leading organization committed to making corporate gifting simple, smooth, and effective. This is your chance to work with top-tier brands like Gucci, Tiffany & Co, and Netflix, and contribute to a company expanding rapidly across the GCC.
What’s in it for you?

  • Be part of a dynamic team in a rapidly growing company with international expansion plans.
  • Engage with high-end clients, delivering exceptional customer service and building lasting relationships.
  • Competitive salary up to AED 15,000, with opportunities for professional development and growth.

What will you be doing?

  • Establishing and nurturing long-lasting relationships with customers.
  • Conducting business analysis to understand customer needs and working with product and tech teams to prioritize them.
  • Managing projects to ensure timely delivery and meeting business requirements.
  • Identifying new projects and growth opportunities for up-selling and cross-selling.
  • Defining and refining the customer journey and success program, and scaling up the team.

What do you need?

  • 3+ years’ experience in a Customer Success role dealing with enterprise clients.
  • Arabic Fluency
  • A dynamic self-starter with an entrepreneurial mindset; technology experience preferred.
  • Proven track record of managing long-term relationships with stakeholders.
  • Ability to work across geographic and cultural boundaries with complex customers.
  • Excellent communication and stakeholder management skills.
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Job Overview
Offered Salary
144000 – 180000/Year
Job Location
Job Type